Covid-19

Wednesday, 2 September 2020

Treatment under Alert Level 2

With the move back to Level 2, we’re open again. If you missed an appointment due to lockdown, we will be in contact to reschedule your appointment.

Treatment during Level 2 requires increased health protocols. In particular we will be asking patients the following questions before arriving at Turner Lim:

a. Do you have a confirmed diagnosis of COVID-19?

b. Are you waiting for a COVID-19 test or the results, or considered a probable
case, or been asked to self-isolate?

c. Have you had close contact* with other people in the last 14 days who are
probable or confirmed to have COVID-19?

d. Do you have new or worsening symptoms of an acute respiratory infection with at least one of the following:

  • cough
  • sore throat
  • shortness of breath
  • runny nose, sneezing, post-nasal drip (coryza)
  • loss of smell (anosmia)

with or without fever?

e. Have you travelled overseas in the last 14 days?

f. Have you had direct contact with someone in the last 14 days who has travelled overseas?

g. Do you work on an international aircraft or shipping vessel?

h. Do you work or have you recently worked at an international airport or maritime port in areas/conveniences visited by international arrivals?

i. Do you work or have you recently worked in customs, immigration, or at managed quarantine/isolation facilities?

j. Are you a household member or a community contact of aircrew?

Virtual Consultations

As we continue to manage social distancing taking some photos of your face and teeth selfies is very important to us so that we can advise on treatment needs and do virtual consultations- please see the video below and send images to clinic@turnerlim.co.nz with your or your child’s name  & DOB and any concerns or particular issues.

Monday, 17 August 2020 

Alert Level 3

We are following government guidelines and our practice must stay closed for the duration of Alert Level 3 to keep you, your family and our staff safe. We have spent time briefing our team and setting up procedures to work remotely, as we did earlier in the year. All appointments during this period will be rescheduled once we are able to operate again. Please wait for us to contact you.

For our patients in braces and appliances, we ask you to please take extra care to avoid breakages and problems, here are some helpful tips:

  • Remember to avoid foods that are hard or chewy, these include fruit bursts, hard lollies, caramels, gingernut biscuits, carrots and apples. These foods can cause breakages and bend wires. Carrots and apples should be grated, thinly sliced or cooked.
  •  Make sure you keep your braces clean with regular brushing, flossing and the yellow pixie brushes to clean the sides of your brackets. Please watch our video on how to take care of your braces here.
  • Keep your removable retainer and aligners safe! Remember, if you are eating or brushing your teeth place your retainer in your retainer case so it doesn’t get lost or broken.
  •  If you have forsus springs as part of your appliances please contact us on clinic@turnerlim.co.nz

From the Team at Turner Lim Orthodontics, please take care of each other, be kind and stay safe.

Kia kaha.

Wednesday, 12 August 2020 

As Auckland has moved back to Level 3 we are closed until at least Monday 17 August.

We will make further updates as information comes to hand.

Please contact us if you require urgent orthodontic treatment or if you have questions.

Monday, 18 May 2020 

We have opened our doors again but with some changes. Our appointments are taking longer and we have fewer bookings available. We ask you to wait till you hear from us to reschedule your appointments. Thank you for your patience in waiting while we contact each and one of our patients to reschedule appointments.

Thursday, 26 March 2020

If you are experiencing any problems with your braces, retainers or aligners while we are in lockdown you can email us
It would be great if you can take some pictures so we can see what’s going on. This video shows you how.

Wednesday, 25 March 2020

To Our Turner Lim Orthodontic patients,

As you are aware, our practice is now closed until the Ministry of Health deems it safe for all non – essential dental care to be available again. This means that all appointments have been cancelled. We will keep you informed when our practice is able to open again.

Our focus now, is that our community stays safe during this lock down period. For our patients who are currently in treatment, here is some general advice:

If you are currently wearing retainers or removable appliances: Please keep wearing them as instructed by Donna or Fiona. When they are not being worn, please make sure they are stored in their retainer case, so they don’t get lost or damaged.

Elastics: if you are wearing elastics as part of your treatment, keep wearing them as instructed. If you have any concerns about your teeth moving in the wrong direction, please email us a photo of your back teeth biting together to email us so we can asses and advise what to do. If you need more elastics or wax, please email our team so we can arrange for you to get more.

Broken appliances like brackets: We are only permitted to see patients in extreme emergencies and when the patient is experiencing severe pain or discomfort. We are unable to replace broken brackets. For any immediate concerns or emergencies, please email us with a photo so we can let you know what to do.

Sharp/pokey wires: As above, please email us, ideally with a photo

Dental Monitoring patients: please continue submitting your scans at your scan intervals.

Invisalign patients: We worked hard to get plenty of aligners to all our current Invisalign patients, please email us if you have any queries.

General Care for your orthodontic appliances:
Please remember to keep your teeth, gums, braces and any appliances clean. Be very careful about the foods that you eat and remember to avoid anything sticky, hard or chewy.
Keep sweet foods and fizzy drinks to a minimum as they are very high in sugar and can cause tooth decay.
Stay away from hard foods like pork crackling, fruit bursts, hard toast, pizza crusts, nuts and hard biscuits to avoid breakages of your appliances.

We will keep you posted with any updates on our social media accounts and website.

Stay safe everyone!
From the Team at Turner Lim Orthodontists

Monday, 23 March 2020

We ask you to please take extra care of your braces and appliances! Here are some helpful tips:

  • Remember to avoid foods that are hard or chewy, these include fruit bursts, hard lollies, caramels, gingernut biscuits, carrots and apples. These foods can cause breakages and bend wires. Things like
    carrots and apples should be grated, thinly sliced or cooked.
  • Make sure you keep your braces clean with regular brushing, flossing and the yellow pixie brushes to clean the sides of your brackets! Please watch our video on how to take care of your braces here.
  • Keep your removable retainer and aligners safe! Remember, if you are eating or brushing your teeth place your retainer in your retainer case so it doesn’t get lost or broken. Also, remember to keep your retainer up high if you have a dog!
  • If you have forsus springs as part of your appliances or had spacers placed – the little blue doughnuts between your teeth please email us

turnerlim-braces

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